How we helped the Ostrava Transit Company to simplify their check-in system and launch the first paperless public transport in Czechia

Development and implementation of an innovative solution that saves operating costs

The Ostrava Transport Company (DPO), the third largest in the Czech Republic, has a reputation as a pioneer of innovation in public transport. By the end of 2019, iDPO was the first in the country to decide to end the sale of paper tickets. These were to be replaced by cheap paper cards with a chip (credit tickets), which can be recharged repeatedly during their lifetime.

Together with Diebol Nixdorf Ltd. we were responsible for introducing a new system of innovative ticket vending machines for the dispensing of credit tickets.

Unification of check-in systems

In 2019, the DPO used two types of check-in devices - validators for chip and bank cards and paper ticket markers. However, after 25 years, these had reached the end of their useful life and required replacement. Instead of a costly investment in new ticket validators, the DPO decided to use its existing infrastructure to chip and bank cards. The introduction of credit tickets thus made it possible to unify the two systems, which in addition to savings, for example, also means easier reporting.

Carefully monitored deadlines, delivery even with reserve for test operation

We have dealt with the need to meet the deadline by detailed project planning and rigorous control of the schedule for each project phase.

Taking into account the needs of the customer

In addition to the ticket machines and their software, we supplied also a backoffice, which included data preparation and setting up the machines (sales mix, prices, etc.), creating a system for monitoring the status of the machines and their remote management and a system for basic evaluation and statistics (sales reports) with the possibility of solving customer queries.

Ticket machines with a range of advanced functions

The ticket machines for issuing the ultralight chip cards are the first of their kind in Czechia. In addition, they serve not only to issue tickets, but also, for example, to display current traffic information.

Simplicity above all

When creating the control interface of the machine and the software for employees of the transport company we followed the same criteria - maximum simplicity.

Thanks to years of experience, we have managed to create systems whose intuitive operation has been appreciated by both transport company and passengers alike.

"Thanks to our cooperation with TELMAX, we have managed the transition to fully electronic fares. The installation of ticket machines for credit tickets represented the last missing stone in the complete mosaic of electronic check-in. The resulting system is quite unique and thanks to it Ostrava is only the second city in the world after London, where passenger check-in operates at such a technologically advanced level."

Ing. Michal Scholz, vedoucí odboru přepravy a tarifu DPO Ostrava

"It‘s a pleasure to keep pushing passenger check-in options forward and to tread new paths. We have created a modern and efficient system for Ostrava that takes into account all the special requirements of the client. We are pleased to have contributed to the smooth running of a big step such as the end of paper tickets, and to have increased passenger comfort."

Ing. Milan Absolon, CEO TELMAX

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